Privacy Policy

1. Introduction Tommy Lam Media LLC ("Agency," "we," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our services, visit our website, or interact with us in any capacity. By using our services, you agree to the terms of this policy.

2. Information We Collect We may collect various types of information, including:

Personal Information: Such as your name, email address, phone number, physical address, and payment details.
Project Data: Details regarding your project requirements, deadlines, and deliverables.
Usage Data: Information about how you use our website and services.
Media Content: Any photos, videos, or other media content you provide for the completion of the work.

3. Use of Your Information Tommy Lam Media LLC uses your information to:

Provide and manage our services, including video and media production.
Process payments and fulfill contractual obligations.
Maintain internal records for project management and administrative purposes.
Communicate with you about project updates, schedules, and changes.
Improve our services and customer experience.

4. Disclosure of Your Information We may share your information with third parties under the following circumstances:

With Your Consent: We may share or use your information if you provide written consent.
Service Providers: We may engage third-party vendors to assist with certain aspects of the services we provide (e.g., payment processors, cloud storage services). These service providers are required to maintain the confidentiality of your information.
Legal Obligations: We may disclose your information if required by law, court order, or government regulation.

5. Data Security We implement comprehensive security measures to protect your personal and project information. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security. Any data transmission to and from our services is at your own risk.

6. Confidentiality Both the Agency and the Client agree to maintain the confidentiality of any proprietary or confidential information shared during the course of the project. This includes customer lists, business strategies, internal project documents, and any private media. Both parties agree not to disclose such information to any third party without written consent, except as necessary to fulfill the terms of the contract.

7. Your Rights You have the right to:

Access and request copies of your personal data.
Request correction of any incorrect or outdated information.
Request deletion of your personal data, subject to any legal requirements to retain certain information.

8. Ownership of Work Product Upon full payment, the Client will own the final work product, including all intellectual property rights associated with it. Tommy Lam Media LLC retains the right to use the completed project as part of its portfolio for demonstration purposes unless explicitly restricted in writing by the Client.

9. Third-Party Confidential Information Both parties agree not to disclose any third-party confidential information unless legally permitted. If such information is shared, it must be accompanied by a written notice outlining any special restrictions or obligations.

10. Limitation of Liability To the maximum extent permitted by law, Tommy Lam Media LLC shall not be liable for indirect, incidental, or consequential damages arising from the use or inability to use the services, even if we have been advised of the possibility of such damages.

11. Amendments to This Policy This policy may be updated from time to time to reflect changes in our practices or applicable laws. We encourage you to review this policy periodically.

12. Contact Information For any questions regarding this Privacy Policy or our data practices, please contact us at:

Tommy Lam Media LLC
Boston, MA
Email: TommyLamMedia@gmail.com
Phone: (508) 340-5585

By engaging in a contract with Tommy Lam Media LLC, the Client agrees to the terms outlined in this Privacy Policy and the accompanying contract.

This Privacy Policy provides legal protection to Tommy Lam Media LLC and reassures clients that their data and projects will be handled with the utmost care and confidentiality.